Atman Tea Co. | Atman Tea Co.

FAQ

Our Tea  

Where is your tea sourced?

  • Our tea is sourced from India.

Where is your tea packaged?

  • Our tea is packaged in the United States through Certified Organic Packers.

What is the shelf life of your teas?

  • Our tea may last approximately one (1) year from the day it is packaged.

How should I store the tea for it not to loose its flavor and benefits?

  • To keep the tea fresh, it should be kept in an airtight container and stored in a cool, dry place. The tea should be kept away from moisture, light and heat, as well as odoriferous products.

Returns & Shipping 

What is your Return Policy?

  • All sales are final and nonreturnable and/or nonrefundable. We will NOT re-sell any sold packages that have been returned to us. Therefore, we will not accept any returns or refunds.

    How long does it take for orders to be processed and shipped?

    • Orders usually take 24-48 hours to be processed and shipped. 

    Do you ship on holiday weekends?

    • Packages are shipped out on business days. The following are holidays and considered to be non-business days:
      • New Year’s Day (January 1st)
      • Martin Luther King’s Birthday
      • Presidents’ Day
      • Memorial Day
      • Independence Day
      • Labor Day
      • Thanksgiving Day
      • The Day After Thanksgiving Day
      • Christmas Day

    What should I do if I filled out incorrect address?

    • Please contact us as soon as you find the error and we will resolve the issue.

    How long will it take for me to receive my order?

    • Standard Domestic (US) Shipping: Expect delivery in 3-7 business days.
    • Priority Mail Shipping: Expect delivery in 2-3 business days.
    • International Shipping: Expect International delivery in 10-14 business days.

    Do you ship Internationally?

    • We only ship to select countries. However, we are working on delivering our teas worldwide.

    To which countries do you ship Internationally?

    • Currently we ship to: Australia, Austria, Belgium, Canada, Denmark, Faroe Islands, Finland, France, Germany, Greenland, Hungary, Iceland, Ireland, Isle Of Man, Italy, Liechtenstein, Luxembourg, Monaco, Netherlands, New Zealand, Norway, Portugal, Spain, Sweden, Switzerland and United Kingdom

    How long does International orders take to be delivered?

    • Typically, it takes anywhere between 10-14 business days for an order to be delivered. However, some orders may take longer due to the destination countries' Customs and Border Protection laws.

    Newsletters

      What should I do if I want to opt-out of email newsletters?

      • Please inform us though our Contact Page that you no longer want to be part of our Newsletter and you will be promptly removed.